Return Policy

Return & Exchange Policy

At Krossview, we stand behind the quality of every piece we ship. If something isn't right, we're here to make it right.

Eligibility

We accept return or exchange requests under the following conditions:

• Items received are defective, damaged, or significantly different from the product description or approved sample.
• Requests are submitted within 7 days of confirmed delivery.
• Items are unused, in original packaging, and accompanied by proof of purchase and photographic evidence of the issue.

Non-Returnable Items

• Custom-made, OEM, or private-label products
• Items damaged due to improper handling or storage after delivery
• Sample orders (unless defective upon arrival)
• Items without original packaging or proof of purchase

How to Submit a Return Request

1. Contact us at support@krossview.com within 7 days of delivery.
2. Include your order number, clear photos of the issue, and a brief description.
3. Our team will review your request within 2–3 business days and respond with next steps.
4. If approved, we will provide return shipping instructions. Return shipping costs for defective or incorrect items are covered by Krossview.

Refunds

Once returned items are received and inspected, refunds will be processed to your original payment method within 5–10 business days. For wholesale accounts, store credit may be offered as an alternative at your preference.

Exchanges

Approved exchanges will be dispatched within 3–5 business days of receiving the returned goods, subject to stock availability. If the requested item is out of stock, we will offer a suitable alternative or issue a full refund.

VIP & Enterprise Clients

Enterprise clients with dedicated account managers should contact their manager directly for expedited return and exchange handling.

Questions? Contact our team — we're happy to help.